Terms of Service

Agreement

By creating an account or using express.dareena.ai ("the Service"), you agree to these Terms of Service. The Service is operated by dareena.ai, a New Zealand–based company.

The Service

express.dareena.ai provides AI-powered call handling for small businesses. We assign you a NZ phone number, capture calls on your behalf, transcribe them using AI, score urgency, and deliver notifications via SMS, email, and push.

Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. One account per business unless agreed otherwise.

Free trial

New accounts receive a 7-day free trial with full access to the Answer plan. No credit card is required to start. At the end of the trial, you must subscribe to continue using the Service.

Pricing & billing

• All prices are in New Zealand Dollars (NZD) and exclude GST
• The Answer plan is $19/month and includes 100 calls
• Additional calls beyond the included allowance are charged at $0.10 per call
• Subscriptions are billed monthly and renew automatically
• You may cancel at any time — your access continues until the end of the billing period

Acceptable use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to reverse-engineer, disrupt, or interfere with the Service
• Use the Service to make or receive emergency calls (111)
• Resell access to the Service without permission

Call recording & consent

The Service records and transcribes calls on your behalf. You are responsible for ensuring callers are aware that their call may be recorded, in accordance with New Zealand law. Our default greeting includes a recording notice.

Availability

We aim for high availability but do not guarantee uninterrupted service. We are not liable for missed calls resulting from service outages, network issues, or force majeure events.

Data & privacy

Your use of the Service is also governed by our Privacy Policy. We process call data solely to provide the Service and do not sell personal information.

Intellectual property

The Service, including its design, code, and branding, is owned by dareena.ai. Your call data belongs to you. We claim no ownership of your recordings or transcriptions.

Limitation of liability

To the maximum extent permitted by New Zealand law, dareena.ai is not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability is limited to the fees you have paid in the 12 months preceding the claim.

Changes to these terms

We may update these terms from time to time. We will notify you of material changes via email. Continued use of the Service after changes take effect constitutes acceptance.

Governing law

These terms are governed by the laws of New Zealand. Any disputes will be resolved in the courts of New Zealand.

Contact

Questions? Email us at hello@dareena.ai.