How it works — express.dareena.ai

There's a better way to handle missed calls

The old way

Traditional voicemail

Dial in to check messages when you remember
18–20c per retrieval on NZ prepay
No idea which calls are urgent
Miss calls while you're on the tools, driving, or with a client
No transcript — listen to every message one by one
Forget to call back and lose the job

The express way

AI-powered capture

Every call captured, transcribed, and summarised automatically
No retrieval fees — unlimited access in the app
Urgency scored 0–100 so you know what matters now
SMS alert only when it's genuinely urgent
Full transcript + audio available in seconds
Email summary lands in your inbox — nothing falls through the cracks

Step by step

Five steps from sign-up to never missing a call again.

Sign up, get your NZ number

Create an account and we'll assign you a local NZ geographic number instantly. No hardware, no porting, no paperwork. Takes under 60 seconds.

Instant activation — no waiting

A call comes in

When someone calls and you can't answer, the call diverts to your express number. The caller hears your custom greeting and leaves a message — just like voicemail, but smarter.

Set up call divert using your phone's built-in settings

AI transcribes and analyses

The message is transcribed word-for-word within seconds. Our AI scores urgency from 0 to 100, extracts key details (names, phone numbers, job descriptions), and writes a one-line summary.

Urgency score · Entities extracted · One-line summary

You're notified

If the call is urgent, you get an SMS immediately. Every call — urgent or not — generates an AI-written email summary. Push notifications are available through the app.

SMS if urgent · Email always · Push via app

You act on it

Open the app to read the full transcript, listen to the audio, or call the person back. Everything is searchable and organised by date, urgency, and status.

Read · Listen · Reply — all from one place

The call flow

📞

Inbound call

Caller rings your number

🎙️

Greeting + record

Custom greeting plays, message recorded

🤖

AI pipeline

Transcribe, score, summarise

📬

Your inbox

SMS, email, push notification

Frequently asked questions

The call diverts to your express number automatically. The caller hears your custom greeting, leaves a message, and you get notified. If it's urgent, you'll get an SMS straight away. If not, it'll be waiting in your inbox when you're free. You never need to check voicemail manually again.

Yes. Our default greeting includes a recording notice, and you can customise it to suit your business. This keeps you compliant with New Zealand law. Callers hear a natural, professional greeting — it doesn't feel robotic.

After each call is transcribed, our AI analyses the content and assigns an urgency score from 0 to 100. It looks at keywords, tone, context, and caller intent. A score above the threshold (which you can configure) triggers an instant SMS to your mobile. Scores below that are delivered via email only — so you're never interrupted unnecessarily.

Yes — this is part of the Control plan, which is coming soon. With Control, calls can ring your mobile first and fall back to AI capture if you don't answer. You can also set up a priority caller list so key contacts always ring through directly.

Keep it. You don't need to change your number. Just set your existing line to divert to your express number when you're busy or unavailable. Your customers keep calling the same number they always have. If you want to port your number in the future, that's available on the Action plan ($25 one-off, NZD excl. GST).

From missed call to actioned message in under 60 seconds.